Frequently Asked Questions

Everything you need to know about our ethical beauty standards and services.

What does 'actually fair.' stand for in the beauty industry?

We are committed to radical transparency, ensuring that every product is sourced through fair-trade channels, uses ethical labor, and is priced honestly without the traditional luxury markup.

Are all your beauty products cruelty-free and vegan?

Yes, 100%. We believe beauty should never come at the cost of living beings. All our formulations are certified cruelty-free and contain no animal-derived ingredients.

How long does shipping take and how much does it cost?

We offer flat-rate shipping globally. Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 days depending on your location.

What is your return policy if a product doesn't suit my skin?

We want you to love your glow. If a product isn't right for you, we offer a 30-day window for returns or exchanges on gently used items.

How can I track the status of my order?

Once your order ships, you will receive an email with a unique tracking link. You can also log into your 'actually fair.' account to view real-time updates.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern payment options like Apple Pay and Google Pay for a seamless checkout experience.